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Booking and Cancellation Terms

Skin Harmony’s services are available by prior appointment.

Booking an appointment

Appointments can be booked online through the booking system on this website, or through Skin Harmony’s other contact channels. An online booking becomes final when the guest receives a confirmation of it. Please make sure that the details given when booking are always accurate and truthful.

Changing or cancelling an appointment

A booked appointment can be changed or cancelled free of charge up to 24 hours before the treatment begins. If you are unable to attend after all, please let the studio know in good time, so that the freed-up slot can be offered to another guest.

Cancellation within 24 hours and no-shows

If an appointment is cancelled within 24 hours, or the guest does not attend without notice, Skin Harmony reserves the right to make the next booking subject to payment of a deposit. The guest is informed of the amount of any such deposit and of how to pay it before the next booking.

Late arrival

Guests are kindly asked to arrive on time where possible. In the event of a late arrival, the treatment may be shortened in order to keep the following guest’s appointment. In the event of a significant delay, the treatment may no longer be possible and a new appointment will need to be arranged.

Refusing or postponing a treatment

Skin Harmony reserves the right to postpone or refuse a treatment if, because of the guest’s state of health, skin condition or any other circumstance, carrying out that treatment is not advisable or not safe. Before the treatment, the guest is obliged to disclose every circumstance that may affect whether the treatment can be carried out safely.

Prices

The service prices in force at any given time can be found on the Skin Harmony website and in its price list. If the price of a service changes after an appointment has been booked, the price stated at the time of booking applies to the confirmed booking, unless the parties agree otherwise.

Online booking and consumer rights

When booking online, the guest has the rights provided by the applicable consumer protection rules. Where the service is performed at the guest’s request within a short time after the booking, separate rules may apply to the right of withdrawal and termination.

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